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IDProjectCategoryView StatusLast Update
0000713T99X171.00 SKB EagleSW Issuepublic2019-05-22 11:52
Reporter(SW) Jason LingAssigned To(ALTech) SY Yoon Due Date
PrioritynormalSeveritys2-severeReproducibilityhave not tried
Status closedResolutionfixed 
Summary0000713: Verify that BACK+CENTER triggers a bugreport on the device (Android 9.0 onwards).
DescriptionHi Mr Yoon,

One test item in Smoke Test is "Send bug report key combination" (Please check attachment)

We found that RCU do not support combination key of back+center. When we press both key, we just see one keyevent from log. Could you check with UEI about this issue.
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Users monitoring this issue

User List (ALTech) Jewoo Lee , (SW) Jacky Chiang

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(SW) Jason Ling

2019-05-10 16:14

developer  

bugreport.jpg (48,422 bytes)   
bugreport.jpg (48,422 bytes)   

(ALTech) SY Yoon

2019-05-13 09:18

developer   ~0002491

Hi Jason,

I checked it with UEI, Mr. Kim of UEI.
To enter Bug Report mode,
    1. Keep press BACK(IR) + OK for 3 seconds. Then LED blink once.
        I saw this log from console b'd as follows
                 [ 2860.774137@0] --> skbrm_raw_event: id=0x03, size=5, data= 03 41 00 00 00
                 [ 2860.775504@0] key down 232
    2. Keep press BACK(IR) + OK for 2 seconds more, then Start Bug Report.(I'm not sure that this step should be implemented in your side or not)
Please keep in mind that BACK key is IR mode, so RCU should toward STB.

(SW) Jason Ling

2019-05-13 10:17

developer   ~0002492

Mr Yoon,

1. The log you provided is only shown in BT mode, so I am not sure why you mention Back Key must be in IR mode.
key down 232 is OK (CENTER) key.
According to your test, when you pressed both keys, you only saw one key event. (OK key event). We didn't see both events.

2. it is not necessary for us to implement Bugreport feature, because it is original Android's design. (Please check attachment)
Android Framework keep checking key down event of BACK key and CENTER key for Bugreport feature.

We checked nvidia shield TV, it can detect 2 key down events when we press both key at the same time.
For the Bugreport feature, I think Google will ask us for implementing combination key in both modes (IR mode and BT mode).
Please check with UEI, can the RCU support sending 2 key down events at the same time when we press both keys.
IMG_0755.jpg (102,996 bytes)   
IMG_0755.jpg (102,996 bytes)   

(SW) Logan Hou

2019-05-15 14:20

developer   ~0002534

Hi Jason and Mr Yoon,

I verify bugreport function at version V15.502.20 is work.

[Step]
1. pair RCU in BT mode
2. press [OK] and [Back] at the same time for 5 seconds
3. one message will display on notification panel
bugreport-2.jpg (273,077 bytes)

Issue History

Date Modified Username Field Change
2019-05-10 16:14 (SW) Jason Ling New Issue
2019-05-10 16:14 (SW) Jason Ling Status new => assigned
2019-05-10 16:14 (SW) Jason Ling Assigned To => (ALTech) SY Yoon
2019-05-10 16:14 (SW) Jason Ling File Added: bugreport.jpg
2019-05-10 16:14 (SW) Jason Ling Issue Monitored: (ALTech) Jewoo Lee
2019-05-10 16:16 (SW) Jason Ling Issue Monitored: (SW) Jacky Chiang
2019-05-13 09:18 (ALTech) SY Yoon Note Added: 0002491
2019-05-13 09:19 (ALTech) SY Yoon Assigned To (ALTech) SY Yoon => (SW) Jason Ling
2019-05-13 10:17 (SW) Jason Ling File Added: IMG_0755.jpg
2019-05-13 10:17 (SW) Jason Ling Note Added: 0002492
2019-05-13 10:17 (SW) Jason Ling Assigned To (SW) Jason Ling => (ALTech) SY Yoon
2019-05-15 14:20 (SW) Logan Hou File Added: bugreport-2.jpg
2019-05-15 14:20 (SW) Logan Hou Note Added: 0002534
2019-05-22 11:52 (ALTech) SY Yoon Status assigned => closed
2019-05-22 11:52 (ALTech) SY Yoon Resolution open => fixed